All our panel members are regulated so that you can buy with trust. To ensure we show you the correct prices it’s important you answer accurately to avoid additional costs, refusal of a claim or your policy being cancelled.
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2. About you
3. Your contact details
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please click here to read these in full.
We do not accept any liability for errors or omissions relating to information contained within this site. We reserve the right to change the site at any time. To the extent allowed by law we disclaim liability for any loss resulting from the use of the site or any material contained within the site.
The copyright material contained in this website and any trademarks and brands included in that material belongs to Us or Our licensors. You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.
We offer products from a range of insurers
This policy is designed to meet the demands and needs of customers who wish to insure against the risks that they have selected to cover. We have not provided advice on whether the policy is suitable for your needs or made any recommendations.
There is no charge to you for use of this website
comparethemarket.com is a trading name of BISL Limited, Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS, authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 308896.
Our permitted business is arranging general insurance contracts. You can check this by visiting the Financial Conduct Authority website.
We aim to provide a high level service to all our customers but occasionally things can go wrong. When this happens we will do everything we can to put things right and assist you.
What to do if you have a complaint?
If you have a complaint about our service, please contact us first by email and if after emailing us you are still not satisfied please write to our Customer Relations Manager at the address shown below. Should you wish to use an alternative means of communication, we are happy on request to correspond with you by telephone or fax.
For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, excluding Bank Holidays.
Please email us at firstname.lastname@example.org and we will attempt to resolve your complaint by close of business the following working day. If we are unable to resolve your complaint, we will try and agree the next steps with you.
Please address your letter to:
Customer Relations Manager
Please include your name and address, a contact telephone number, your quote number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will try and contact you to ask for further details.
If we are unable to resolve your complaint by the close of business the next working day, we will send a written acknowledgement of your complaint to you within 5 working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.
By the end of eight weeks after receipt of your original complaint letter we will send you a final response or a letter explaining why we are still not in a position to issue a final response and advising you of when we expect to be able to do so.
You may after eight weeks, or if you are unhappy with our response to your complaint, contact the Financial Ombudsman Service who may be contacted at South Quay Plaza, 183 Marsh Wall, London E14 9SR, Telephone 0800 0234567.
If your complaint is regarding a product or service that you have purchased via this website, then you should complain directly to the relevant product or service provider responsible for supplying the product or service about which you wish to complain.
We cannot answer complaints on behalf of a product or service provider or accept responsibility for any such complaints. We recommend that you visit the website of the product or service provider and follow their complaints procedure if you wish to make a complaint against them.
You must only use the 'comparethemarket.com' website for your personal use or, if a business user, for legitimate business price comparison purposes.
It is your responsibility to ensure that all information you supply to us or enter onto this website is complete and accurate, so please double-check your information before submitting it.
You will need to answer a number of questions in order to compare or obtain a quote for any product or service. These questions are designed to ensure that we and all relevant product or service providers have all of the information necessary to provide you with accurate, appropriate and timely information relating to the products and/or services in which you are interested.
In the case of all insurances the level of cover and the amount you pay is determined by the answers you provide to those questions and therefore you should answer all questions truthfully and fully and to the best of your knowledge and belief. If you fail to provide complete and accurate information:
This will depend on the terms and conditions you have agreed with your product or service provider.
If you are purchasing or using a product or service provider's website directly you should also read their terms and conditions. The product or service provider's terms and conditions will cover any transaction or agreement between you and the product or service provider, whereas these Terms and Conditions agreed with us relate only to your use of this website.
Important Information: comparethemarket.com does not offer financial advice in respect of life insurance products. If you are in any doubt as to whether this product is suitable for you, you should consider seeking independent financial advice. Please note that receiving a quote via comparethemarket.com does not guarantee that an insurer will accept you for the policy.
The comparethemarket.com life insurance comparison service is provided by theidol.com of Unit 3 Mason Court, Penrith 40 Business Park, Penrith, Cumbria, CA11 9GR. Theidol.com is a trading style of Investment Discounts On-Line Limited who are authorised and regulated by the Financial Conduct Authority. Theidol.com is not part of BGL Group Limited of which comparethemarket.com forms part.
*The life insurance telephone advice service referred to on comparethemarket.com is provided by LifeSearch Limited. Lifesearch will search the market to find the best policy for you, providing assistance throughout the application process. LifeSearch Limited is an Appointed Representative of Baigrie Davies and Company Limited, who are authorised and regulated by the Financial Conduct Authority. LifeSearch Limited is not part of the BGL Group Limited of which comparethemarket.com forms part.
*Calls may be monitored/recorded. Calls from landlines are free of charge, mobile networks may vary.
The life web chat service offered on comparethemarket.com is provided by LifeSearch Limited. LifeSearch will provide assistance throughout the application process if required. LifeSearch Limited is an appointed representative of Baigre Davies and Company Limited, who are authorised and regulated by the Financial Conduct Authority. Life Search Limited is not part of the BGL Group Limited of which comparethemarket.com forms part.
comparethemarket.com is a trading name of BISL Limited which is authorised and regulated by the Financial Conduct Authority.
By supplying data to us you will provide information about yourself and others which the Data Protection Act 1998 defines as personal data or sensitive personal data. The Data Controller will be BISL Limited. Data will be used by comparethemarket.com and the insurance providers for the purpose of providing you with a quote. Some insurance providers may carry out checks with credit reference and fraud prevention agencies in order to provide you with a quote. comparethemarket.com may also contact you in relation to other products and services provided by comparethemarket.com.
By supplying data you give explicit consent for all data provided to be used in this way unless you tell us otherwise.